What is the Process?

Do not feel as though you must navigate the university system on your own. If you have a question or concern,  seek out the assistance of a University Troubleshooter or an Ombudsperson. Start early. By meeting with us, we can clarify the concern, identify possible solutions, and refer you to the appropriate campus resources.

Each case can present its own unique challenges.  However, most follow this similar procedure:

  1. Submit Case
  2. First Contact to Student Within 2 Business Days
  3. Initial meeting to discuss the issue 
  4. Connects student with appropriate Troubleshooter(s) or discuss a resolution

If you would like to meet with the Advocacy Coordinator or an Ombudsperson, please submit a case. 


For more information on filing a complaint with the Florida Department of Education, click here